Business Analyst

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Personnel Bureau's Business Process Improvement Unit plays a central role in enhancing the efficiency, effectiveness, and alignment of the Personnel Bureau's operations with the overall strategic objectives of the NYPD. By leveraging Lean Six Sigma, project management methodologies, and advanced technology, the BPI-PMO will ensure that HR services are optimized for the agency's needs, delivering measurable improvements in employee experience, retention, and overall organizational performance. Projects will include the streamlining of human resources projects, project management excellence, data-driven decision making, aligning HR efforts with organizational goals, change management, technology integration, and cross-departmental collaboration.

The NYPD is seeking a highly skilled and motivated Business Analyst to join the Personnel Bureau's Business Process Improvement Unit to support the Director in driving strategic business process improvements across the agency’s HR functions.

- Utilize a data-driven quality strategy known as DMAIC (Define, Measure, Analyze, Improve and Control) to improve business processes.
- Assist in defining operational issues, improvement activities, opportunities for improvement, project goals, and customer requirements.
- Measure business process performance by creating process maps to record all activities performed as part of a business process.
- Assess the ability of a business process to meet specifications.
- Analyze the frequency of operational problems or root causes.
- Conduct research to determine the root cause of operational issues by gathering feedback from operational users.
- Assist in improving process performance by addressing and eliminating the root causes.
- Control the improved process and future process performance by creating Standard Operating Procedures (SOPs) to document what is needed to keep an improved process at its current level.
- Utilize analytical tools (e.g. control charts) and procedures to monitor process behavior, discover issues in internal systems, and find solutions to operational issues.

WORK LOCATION:
1 Police Plaza

HOURS/ SHIFT:
Monday-Friday; 9:00 AM - 5:00 PM


ADDITIONAL INFORMATION:

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

CITY RESEARCH SCIENTIST - 21744

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.