Coordinator Surgery Special Unit

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At Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, patients can expect advanced medical imaging services delivered with a personal touch. With a strong focus on compassionate care and the latest technology, we’re committed to providing fast, accurate diagnostics in a comfortable setting. Our center offers a wide range of imaging services, including Bone Density, CT scans, MRIs, Nuclear Medicine, Pulmonary Function Testing, Ultrasound, and X-Rays—helping support timely and informed medical decisions.

As a Surgery/Special Unit Coordinator, you are responsible for managing all scheduled and unscheduled procedures, admissions, and appointments. This role is critical to maintaining the organization and efficiency of the unit, thereby enabling caregivers to provide the exceptional standard of care that patients at Cleveland Clinic have come to expect. You oversee all activities related to the successful coordination and completion of pediatric and adult surgery and procedure admissions and appointments. In close collaboration with physicians and staff, you prioritize admissions and appointments and strategically allocate available space in accordance with medical necessity.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  

• Validate patient physician information and ensures accurate collection.  

• Identify patients in need of financial counseling to ensure appropriate payment of services.  

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  

• Schedule all outpatient imaging for three Columbus locations

• Receive orders and processes as indicated by provider and schedules according to protocol.  

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  

• Knowledge of Microsoft Word and Excel applications  

• Knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience  

• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software  

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.

• Lifting and carrying up to 25 lbs.

• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.

• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities