Implementation Manager
Job Description
Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.
Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.
We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.
Our Culture
We move fast. We talk to customers every day.
At Broccoli, we value:
Customer Empathy – We feel our customers' pain and build with their problems in mind.
Speed – We move fast because speed forces simplicity and sharp focus on what truly matters.
Humility – We stay humble, let the work speak, and never assume we have all the answers
About the Role
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, helping them go live smoothly, see results fast, and get real value from day one.
Your Core Responsibilities
Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with their CRM (like ServiceTitan).
Customize prompt flows and voice logic, tailoring AI conversations to match the business’s tone, processes, and goals.
Train business owners and office managers on how to get the most from their AI agents—covering best practices, troubleshooting, and ongoing optimization.
Monitor early adoption closely, spot red flags, and make sure each account hits key milestones within the first 30–60 days.
Work cross-functionally with product and engineering to share feedback and continuously improve AI behavior and workflows.
You Might Be a Fit If You
3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
Strong communicator—you can explain AI and tech in a way that makes sense to non-technical users.
Organized and process-oriented—you manage multiple accounts in parallel and constantly improve onboarding playbooks.
Comfortable with ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Company Information
Location: Not specified
Type: Not specified