Sr DevOps Engineer

Company Details

Company URL: https://www.berkleytechnologyservices.com/

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. 

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure. 

Responsibilities

The Senior DevOps Engineer is essential in software development and infrastructure deployment. They lead the creation and support of pipelines that automate production systems and ensure consistent builds. They help development teams deploy services quickly and ensure code is properly tested. They also assist platform teams in building and deploying infrastructure without needing traditional admin access. This role sets technical standards, creates tools, and supports innovation in both on-premises and cloud environments.

Configuration Management

• Maintain central and distributed code repositories.
• Develop and maintain repository hierarchy and layout.
• Ensure appropriate role-based access to individual repositories.
• Work with development and infrastructure teams to migrate code and configurations to standard repositories.
• Build and maintain user documentation, FAQs, branching standards, and templates.
• Develop branching strategies and tailors them to pipeline requirements.
• Employ code scanning and quality check services for code and configurations at rest.

Pipeline Development

• Develop application CICD pipelines, frameworks, and templates that effectively test and deploy code and configurations into non-prod and prod environments. Work with individual development teams to develop individual pipelines.
• Develop infrastructure CICD pipelines, frameworks, and templates that effectively deploy configurations into non-prod and prod environments. Work with platform teams to develop individual pipelines.
• Tune pipelines to be more efficient, reliable, and scalable.
• Build and maintain user documentation, FAQs, standards, and templates.
• Ensure adherence to established CICD pipeline and configuration management patterns and standards.
• Mentor other DevOps engineers and developers.

Other Automation

• Work with teams to develop labor saving automation using Robotic Process Automation (RPA) tools and scripting.
• Tune RPA automation to be more efficient, reliable, and scalable.
• Build and maintain user documentation, FAQs, standards, and templates.

Operations and Support

• Troubleshoot incidents, identify root cause, and implement preventative measures for pipeline and automation code and services.
• Help manage and maintain pipelines and other automation services in accordance with corporate, security, and compliance standards.
• Lead and coordinate cross-functional team triage and resolution during critical incidents.
• Develop and implement DevOps operational metrics, including repositories, pipelines, deployment frequency, code quality, utilization, and cost.
• Participate in prioritization and other DevOps work planning activities.

Qualifications

Required

• 5+ years progressive engineering experience developing/engineering solutions and participating in multiple large-scale engineering initiatives.
• 3+ years hands-on experience with DevOps/DevSecOps services and practices including CICD pipelines (GitHub Actions, Jenkins, Bamboo, etc.), blue-green deployments, canary testing, code scanning, regression suite enablement, and infrastructure as code (Terraform).
• 2+ years hands-on experience using IAM, certificate, token/key generation and management, secure parameters, and code scanning tools.
• 2+ years hands-on experience with containerization and container orchestration platforms (Docker, Kubernetes, AKS, etc.).
• 2+ years using Agile development methodologies.
• 2+ years hands-on experience with AWS, GCP, or other commercially available public cloud environment
• Proficiency with scripting languages including Python, Bash, Go, and/or PowerShell.
• Deep understanding of ITIL practices and processes.
• Ability to thrive and produce results with little or no supervision in a fast-paced, entrepreneurial environment.
• Intimate knowledge and experience with the SDLC.
• Exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.
• Excellent written and oral communication skills with ability to interact seamlessly at all levels with technical stakeholders.
• Strong customer service focus and sense of urgency.
• Superior problem solving and analytical skills.
• Ability to quickly adapt and learn modern technologies and systems.
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

The Company is an equal employment opportunity employer.