Account Operations Manager

Description

At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

An Account Operations Manager supervises organizational processes and operations to ensure productivity, quality, and exceptional on-site customer service. Their main duties include overseeing the recruiting and hiring process, improving productivity, efficiency, customer service, cost control, and managing quality standards.

Responsibilities:

• Manage the day to day (24/7/365) operations with individual control, judgement, and discretion to achieve company goals and customer satisfaction.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. 
• Manage data collection for the updating of metrics to achieve productivity targets, reduce costs per unit, eliminate errors, and deliver excellent customer service. 
• Contribute and execute the onboarding plan of new market clients as the market grows 
• Learn and master transportation software, ELD software/safety tracking, pay systems, as well as other third-party and client software systems to support the business. 
• Oversee weekly contractor commissions processes to ensure all regional contractors receive timely and accurate settlements. 
• Schedule and communicate with contractors and company drivers to ensure timely deliveries. 
• Manage all company service-related standards to achieve on-time delivery in performance of services; suggest and implement policy changes to improve services and on-time delivery. 
• Field any client issues and take responsive action as deemed necessary under the circumstances to maintain a positive relationship between the Company and the client. 
• Monitor and track driver deliveries and service failures daily; determine appropriate efforts to achieve continuous improvement for customer satisfaction 
• Make client pickups and deliveries as needed. 
• Other responsibilities as assigned by management.

Pay Range: $55-60K Annually

Schedule: Monday through Friday 2pm to 11pm.

We are looking for a dedicated Account Operations Manager who can maintain a flexible schedule to accommodate our business's changing needs. Flexibility in availability is essential, as adjustments may be required to meet operational demands. Further details will be provided during the interview. 

Requirements

Skills Required:

• Intermediate proficiency in Microsoft Suite applications.
• Comprehension of the last-mile delivery industry, our capabilities and delivering our value proposition.
• Ability to succeed and thrive in time sensitive situations and maintain positive relationships. 
• Organized, attentive to detail, accountable, open-minded, coachable, self-starting, solid follow-through, and multi-tasking. 
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel.
• Knowledge of computers for scheduling and other dispatching duties.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Able to work under stress in a fast-paced work environment.

Travel & Work Conditions:

• Work on site daily at customer location.
• Occasionally lift up to 10 pounds.
• Primarily sedentary. 
• Exposure to weather elements when outside or driving.

Education and Experience:

• Bachelor’s degree in Operations Management or related field preferred.
• Minimum of 2 years’ Logistics, Distribution and/or Transportation/Supply Chain Solutions experience. 
• 2+ years of management experience required.  
• Has a valid driver's license with no more than 2 moving violations or at-fault accidents in the previous 3 years.

Work Authorization:

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future. 

Safety Sensitive Position:

• No.

What we offer:

• Weekly pay
• Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire
• 401(k) with match
• Short- & Long-Term Disability
• Employee Assistance Program
• Company paid and optional Life Insurance
• Optional Hospital, Critical Illness, and Accident Indemnity Insurance
• Paid Time Off & Sick Pay
• Advancement opportunities in a fast-growing organization

Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.