Assistant Digital Account Manager, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective

The Assistant Digital Account Manager, OnBrand will report to the Digital Account Manager dedicated to support a portfolio of digital marketing projects end-to-end, from intake briefing through creative concepting, execution, production, launch, and post-launch debriefing. As an Assistant Digital Account Manager, you will be responsible for managing digital marketing campaigns for our marketing partners. They will work collaboratively with OnBrand creatives, producers, and project managers as well as Amex marketing business unit stakeholders, and external Integrated Agency Teams to ensure the successful execution of digital marketing initiatives. To be successful in this role, the candidate must have strong background in digital marketing, excellent communication skills, and a passion for delivering exceptional client service. They must be an excellent collaborator, self-starter, and have experience working with clients, creative and project management teams and guiding the team to achieve the highest possible standards.

Responsibilities

• Support the Digital Account Manager and help with daily client requests while serving as a key, day-to-day agency representative for our marketing partners
• Implement tactical digital plans and daily program execution to accomplish our marketing partners objectives
• Develop strategic and creative briefs in partnership with marketing partners and strategy
• Collaborate with project management and creative to oversee the creation and implementation of compelling digital content, including ad copy, visuals, landing pages, and user experiences communicate strategy, review concepts and develop client presentations
• Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams
• Proactively support colleagues and collaborate with them to help achieve targets
• Create a positive team environment through co-operation and collaboration

Requirements

• 3+ years of account management experience from a leading digital creative agency or in-house brand
• Excellent verbal and written communication skills
• Ability to track multiple projects in a fast-paced environment
• Excellent organization skills and attention to detail
• Proficiency with Excel, Microsoft Office, Google web applications, and Acrobat Pro DC
• Ability to work with a Project Management tool (e.g., Workfront)
• Has excellent public speaking skills and experience
• Has a thorough knowledge of the principles of digital marketing, advertising, marketing and media
• Uses an alternative analytical approach to solve interactive problems

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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