Remote or Office Member Service Rep

Eagle Home Health is a leading provider of in-home healthcare services, committed to improving the quality of life for our members. As a growing company, we are seeking a dedicated and motivated Member Service Representative to join our team.

The Member Service Representative will play a crucial role in supporting our members and their families by providing exceptional customer service. This position can be based remotely or in our office, depending on the candidate's preference.

Key Responsibilities:

- Respond to member inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate and detailed information about our services, including eligibility, coverage, and benefits

- Assist with scheduling appointments and coordinating member care services

- Maintain thorough and organized records of member communications and interactions

- Collaborate with internal teams to resolve member issues and escalate as needed

- Ensure compliance with company policies and procedures, as well as state and federal regulations

- Strive to exceed member satisfaction goals and continuously seek opportunities to improve the member experience

Qualifications:

- High school diploma or equivalent required; associate or bachelor's degree preferred

- Minimum of 2 years of customer service experience, preferably in a healthcare or insurance setting

- Strong communication and interpersonal skills with a professional and empathetic demeanor

- Excellent computer skills and ability to adapt to new software and technology

- Ability to work independently and manage multiple tasks in a fast-paced environment

- Prior experience in call center or remote work setting a plus

Why Join Our Team:

At Eagle Home Health, we value our employees and believe that a happy, healthy team leads to better outcomes for our members. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. We also prioritize professional development and offer opportunities for growth within the company.

If you are passionate about providing top-notch customer service and making a positive impact on the lives of others, we want to hear from you! Apply now to join our dynamic team and help us continue to provide exceptional care to our members.