Customer Support Specialist

About Us:
At Beloform, we are committed to providing exceptional experiences through innovation, service, and professionalism. With a focus on excellence in every interaction, we aim to redefine the standard of client service across our industry. Our team is the foundation of our success, and we invest in our people to help them grow and thrive in a supportive and dynamic environment.

Job Description

We are seeking a Customer Support Specialist who will serve as the first point of contact for our clients, addressing inquiries, resolving issues, and providing a high standard of support. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset. The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner

• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions

• Maintain detailed records of customer interactions and follow-ups

• Collaborate with internal departments to address customer concerns and improve service delivery

• Follow company policies and procedures to ensure compliance and consistency in service

• Identify trends in customer feedback and suggest improvements to enhance customer experience

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 2+ years of experience in customer service or support-related roles

• Strong written and verbal communication skills

• Ability to manage multiple tasks and prioritize efficiently

• Proficiency in Microsoft Office and customer service software (CRM tools)

• Positive attitude and a team-oriented approach to problem-solving

Benefits

• Competitive salary based on experience ($45,000 - $60,000 per year)

• Opportunities for career growth and professional development

• Supportive and inclusive work environment

• Comprehensive training programs to enhance your skills

• Paid time off and company holidays

• Health, dental, and vision insurance options