Customer Support Specialist

About Us

At Every Word Code, we believe that words shape ideas and ideas shape the future. We are a dynamic and fast-growing firm specializing in data-driven marketing and strategic communications. Our mission is to empower businesses through clarity, precision, and creativity. From branding to campaign execution, we work closely with our clients to craft compelling narratives that resonate with their audiences.

Job Description

We are seeking a dedicated Customer Support Specialist to join our team in Kansas City, MO. The ideal candidate will be responsible for assisting clients by providing product information, troubleshooting issues, and ensuring customer satisfaction through professional and timely support. You will play a crucial role in representing the company’s commitment to excellent service and technical reliability.

Responsibilities

• Respond to customer inquiries via phone, email, and support ticket system in a timely and professional manner

• Identify, troubleshoot, and resolve customer concerns related to our digital products and services

• Maintain accurate records of customer interactions and solutions provided

• Collaborate with internal teams to communicate user feedback and suggest product improvements

• Guide users through setup processes and feature explanations to ensure effective platform usage

• Maintain a high level of product knowledge to assist customers accurately

• Follow up on customer issues to ensure resolution and satisfaction

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred

• Minimum of 1 year experience in a customer service or support role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team in a fast-paced environment

• Familiarity with CRM or help desk software is a plus

Benefits

• Competitive salary: $45,000 – $55,000 annually

• Full-time, stable employment with consistent hours

• Opportunities for professional growth and internal advancement

• Supportive and collaborative work environment

• Ongoing training and development programs

• Paid time off and company holidays