Customer Support Assistant

About Us

At Signal Tru Brand, we specialize in crafting authentic brand experiences that resonate with audiences and drive real results. Based in Toledo, OH, we are a forward-thinking team dedicated to strategic planning, creative execution, and seamless project delivery. Our mission is to empower businesses through clarity, consistency, and compelling brand communication.

Job Description

We are seeking a Customer Support Assistant to join our team in Toledo, OH. The ideal candidate will be the first point of contact for our customers, providing timely and accurate support via phone, email, and internal systems. You will assist in resolving inquiries, guiding clients through company procedures, and ensuring their satisfaction is maintained to the highest standard.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person professionally and efficiently

• Resolve product or service issues by clarifying customer complaints and offering appropriate solutions

• Maintain detailed and accurate records of customer interactions and feedback

• Coordinate with other departments to follow up on customer concerns and ensure timely resolution

• Assist with administrative tasks related to customer accounts and support tickets

• Contribute to the continuous improvement of support processes and client satisfaction metrics

Qualifications

• High school diploma or equivalent; associate degree or higher is a plus

• 1+ years of experience in customer service or support roles preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a positive attitude

• Ability to multitask and remain organized in a fast-paced environment

• Proficient in Microsoft Office and CRM systems

Benefits

• Competitive salary: $42,000 - $56,000 per year

• Opportunities for professional growth and internal advancement

• Comprehensive training and onboarding program

• Supportive team environment and modern office setting

• Paid time off, health insurance options, and retirement plan