Technical Support Specialist (on-site)

Are you ready to make a meaningful impact in clinical research while building your technology support skills in a growing, mission driven company? Join our dynamic team as a Technical Support Specialist and be the friendly, tech savvy problem solver who keeps our systems running.

About the role

As the Technical Support Specialist, you will be the go-to person making sure our end users remain connected, equipped, and enabled. You’ll be a key player on the Technology & Innovation team, supporting the systems that drive clinical breakthroughs. From troubleshooting day-to-day technology hiccups to helping roll out new tools, you’ll be hands-on in shaping a seamless technology experience for our team.

Your main responsibilities will include but not limited to:

• Respond to and resolve IT support tickets regarding corporate devices such as laptops, printers.
• Provide IT support to improve the end user’s endpoint experience.
• Deploy, maintain, and support auxiliary IT technology.
• Manage and maintain accurate case/ticket records in the Help Desk system and make improvements as identified.
• Help develop IT tools and processes to promote efficient and effective end-user support practices.
• Collaborate with local and remote IT team members to build and maintain positive, productive team relationships.
• Keep updated on industry trends and emerging technologies as applicable to Microsoft’s ecosystem

Location: This role is on-site at our office in Cary, NC, USA.

About You

If you love solving problems and helping people, have a strong attention to detail and a desire to learn you’ll thrive here.

To be successful we are looking for the following traits and behaviors:

• Associate degree and/or 0-2 years of experience in computer-related technologies and supporting Microsoft Office 365 desktop technologies and Business Applications; including Teams, SharePoint, Exchange
• Certification in One or more computer related technologies
• Strong understanding of Box and other storage platforms
• Proficiency supporting Microsoft Intune / Endpoint Management (mobile and desktop)
• Strong understanding of Switches, VPN, and Wi-Fi access points and other networking technologies
• Strong interpersonal skills with the ability to manage multiple assignments and tasks; achieve deadlines and work in a fast-paced office environment.
• The ability to serve others and trouble shoot problems.
• Strong listening, organizational skills, and attention to detail.

About Allucent

Our mission is to help bring new therapies to light. When you work at Allucent, that means rolling up your sleeves and applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments.

If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow.

Together we SHINE. Find more information about our values.

Benefits

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”

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