Consumer Experience Lead, 5th Ave Flagship Sales, 6525, New York, NY

Purpose:

Contributes to meeting or exceeding store sales and profit targets by: 

• Passionately inspiring consumer loyalty to the brand 
• Diligently executing store operations, with a special focus on selected functional areas to contribute to meeting or exceeding sales and KPIs (Sales, Operations, People, Visuals) 

Key Accountabilities: 

• Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations. 
• Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility. 
• Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. 
• Minimizes loss by implementing, monitoring, and tracking all loss prevention activities. 
• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. 
• Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture. 
• Provides in the moment feedback to team members to continue our culture of feedback. 
• Raise all escalations to appropriate store manager. 
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. 
• Acts as a resource to associates on product knowledge and complex customer service situations 
• Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty. 
• Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 
• Adheres to all established policies and procedures 

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position. 
• Skilled in operating personal computers, POS systems, and various software packages including MS office. 
• Ability to learn and adapt quickly in a fast-paced environment. 
• Strong interpersonal and communication skills  
• Ability to operate independently and with discretion and work effectively under pressure. 
• Demonstrates an inspirational attitude that contributes to a positive team environment. 
• Ability to build and maintain effective working relationships with team members 
• Well-developed ability to speak, read, comprehend, and write English 
• Ability to maintain reliable and consistent attendance and punctuality. 
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, crouch and crawl. 
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. 

Qualifications:

• High school diploma or general education degree (GED) 
• Must be 18 years or older 
• Minimum 12 months experience working in a retail environment. 
• Advanced selling experience and comprehensive product, retail and industry understanding 

The anticipated low and high end of the base pay range for this position is $21.60 - $28.08. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.