Operations Program Manager, Impact

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

Abridge is looking for an Operations Program Manager to join our Partner Experience team. In this role, you’ll lead critical programs that measure, highlight, and operationalize the impact of Ambient AI on clinicians and health systems. From leading partner-facing research initiatives to scaling our best practices across our partner base, you’ll play a critical role in helping Abridge scale the value we deliver to health systems and clinicians. If you’re a strategic thinker, organized executor, and collaborative teammate, we’d love to meet you.

We are looking for someone who thrives in ambiguity, identifies gaps before others see them, and brings operational excellence to everything they touch. This is a generalist role for someone who loves to solve hard problems, build from scratch, and make systems better. You’ll work across functions to strengthen the foundation of our Partner Experience team, while also owning key programs that measure and highlight the real-world impact of Abridge’s technology.

What You’ll Do

• Own tracking and management of key research related programs and initiatives to provide the right support to our partners

• Maintain Abridge best practices on data collection and impact, leveraging data  from multiple sources and develop SOP documentation to educate the team

• Coordinate Abridge research advisory committees, serving as the main point person to support the goals of the committee.

• Build and effectively implement new processes that support our partner experience team members and serve our partners

• Become an expert in Abridge impact measures and  stories and serve as a consultant for internal teams and  health system clients to ensure accurate and effective measurement

• Provide support as needed to the Partner Experience team by responding in a timely manner to special projects and inquiries, but also considering how to scale support based on the subject matter and needs of the team.

• Own systems and structures for tracking outcomes across all partners.

• Build and maintain clinician survey and ensure the partner experience team is trained on the administration of these tools

• Track and manage partner research efforts including submission dates, deadlines and publications and share internally with Abridge executive and marketing teams for awareness and promotion when beneficial 

What You’ll Bring

• 3-5+  years in program management or operations

• Proven ability to manage complex programs, balance multiple priorities, and drive execution in a fast-paced environment

• Proven ability to use data to drive project strategy

• Excellent project management and organizational skills

• Ability to implement and  scale new processes and take initiative to fill gaps for the team independently.

• Excellent verbal and written communication skills

• Proven ability to work cross-functionally with research and clinical teams, and to build trust while doing so

• Strong analytical and communication skills—you can turn messy inputs into clear insights and operational plans

• Excellent Microsoft Office skills, particularly with Excel

• Experience using project management tools, like Asana

• A penchant for achieving timeline goals and supporting team members to do so together 

Bonus Points If… 

• Prior startup experience

• Prior experience in healthcare technology

• Medical writing experience e.g. primary research, abstracts, posters, perspective pieces and/or commentary geared towards outlets including medical news and peer-reviewed journal

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.