Medical Excellence and Operations Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability.

We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

The Medical Excellence and Operations Manager is responsible for driving both excellence and operational efficiency in Medical Affairs activities in Australia and New Zealand. This includes implementing innovative customer engagement solutions and aligning medical operations to ensure a high-performing team. The role will serve as a key partner to multiple internal stakeholders, offering subject matter expertise and strategic support in both medical excellence and operational activities.

This is a unique opportunity to work with AbbVie, recognised on the Fortune 100 Best Companies to Work For list for the 8th year in a row in 2025!

KEY DUTIES AND RESPONSIBILITIES

• Lead the development and execution of medical digital and omnichannel strategies and operational excellence initiatives.
• Provide strategic insights and support to Medical Affairs and leadership teams for planning and executing medical plans.
• Work with internal partners such as Business Technology Solutions, Customer Excellence, and Global/Intercontinental Medical teams to enhance capabilities and implement best practices in medical engagement.
• Support execution of In-Field Team Fundamentals, through identifying and prioritising learning capabilities to ensure the team is set-up for success and equipped with the latest tools and knowledge to drive Field Medical Excellence.
• Develop and deliver comprehensive onboarding and continuous learning curricula in partnership with cross-functional stakeholders.
• Conduct training initiatives to bridge identified gaps in skills and knowledge across the medical team. Supporting coaching excellence that drives execution and high-performing team culture.
• Manage and oversee multiple projects, ensuring alignment with global standards and local needs. to drive consistency and efficiency in processes across medical functions.
• Embed the ADKAR change management framework for key projects.
• Identify and recommend opportunities for process improvement and innovation in both medical excellence and operations.
• Support digital strategy initiatives and optimize tools like Veeva CRM, AbbViePro.
• Establish and maintain systems and dashboards as relevant for reporting key execution indicators and outcomes of medical activities.
• Collaborate with teams to generate insights and shape strategy using data analytics and utilising data to demonstrate the value and impact medical brings to the business.
• Assist in managing the medical budget and resource modeling to support business needs, including pre-launch preparations and special projects.
• Ensure all business activities comply with the relevant Acts, legal demands and ethical standards. 
• Report any adverse event within 24 hours as per AbbVie’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to AbbVie’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

• Medical or Bachelor degree in a scientific discipline or higher.
• Experience working in the pharmaceutical industry and general knowledge on drug development and clinical research an advantage.
• Excellent verbal and written communication and presentation skills and experience in developing and implementing strong communication and engagement plans.
• Demonstrated strategic ability in leadership roles.
• Experience working in the field with HCPs with a high customer orientation.
• Expertise in CRM systems, platforms and methodologies and production of associated reports.
• Proven facilitation skills and experience guiding and leading teams of peers, superiors, and wider brand teams without authority
• Collaborative, team-oriented approach, able to develop and support relationships across an organisation as well as with key external stakeholders and the healthcare community at large.
• Experience being an active contributor to cross-functional teams and/or working in matrix organisations will be an advantage. 
• Demonstrated ability to manage multiple projects and competing priorities with a strong sense of urgency
• Knowledge of regulatory requirements governing Medical Affairs and ability to implement and guide capability and the design of protocols with limited oversight.

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

WAYS WE WORK

• All For One AbbVie: We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure: We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable: We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous: Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real: We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law.  Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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